Wow Sport Therapy Ltd

Cancellation Policy 

 

Missed Appointment 

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call Wow Sport Therapy as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 48 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

How to Cancel Your Appointment 

If you need to cancel your appointment, please call us at 07922456439 or email Barbara.reynolds@ways-of-working.com within the 48 hour time frame.  If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

 

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 48 hours.  A no-show is when a patient misses an appointment without cancelling or cancels 24 hours or less. In either case, we will charge the patient a £45 missed appointment fee.
 

2. Cancellation Summary 

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 48  hours notice.

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Our Policy:

· Any cancellation or reschedule made less than 48 hours will result in  a cancellation fee of £22.50. 

· Any cancellation less than 48 hours or a no show will result in a cancellation fee of £45. 

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• Appointments cancelled >48 hours - No cost occurs

• Appointments cancelled 24 hours or less - Full cost will be applied £45.

 

· If you are more than 30mins late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply of £45. We will do our very best to reschedule your service for another time that is convenient to you. If late for an appointment less than 30 mins a full service charge of £45 will still be in place. 

· We will issue invoices for missed or cancelled appointments through a third party online payment system. 

· In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

 

Continued failure to attend appointments will result in deregistration from this practice. 

This will hopefully act as an incentive to patients to keep their appointments or cancel them in the time requested (48 hours).